Dear Valued Partners,
Click here to see Metlam Australia Notification regarding the Victroian Government announcement of Stage 4 restrictions effective Wednesday, 5th August 2020.
Metlam Australia is committed to providing the same high level of service and support during the COVID-19 pandemic as we would at any other time. We are still open for business and will continue to be operational in line with State and Federal Government Business Operating Guidelines. As the situation is unfolding and ever changing, we will continue to provide you updated changes to our Operations should this be required.
Metlam Australia takes our responsibility seriously as a manufacturer and supplier of commercial washroom accessories and toilet partition hardware that when installed, help to minimise the spread of infection across settings. Our products are critical to those businesses/ government institutions and facilities working at the front line of protecting us all from this virus as well as essential to general commercial settings where heightened measures need to be taken to minimise the risk of infection. Metlam Australia’s products serve and are critical to the health and aged care, education, prison and security and general commercial office markets.
Moving forward, we regret to advise that all customer visits will be paused. Despite these measures, we are business as usual, and our Sales and Customer Service Teams will continue to be available via phone or email. Our Sales Team are also available for Zoom meetings and presentations where we receive this request.
Our Head Office Warehouse will remain open, however heightened safety measures have been implemented to ensure adequate social distancing is maintained by external parties visiting our site, such as transport and logistics companies and customer pick-ups. The area is well signed to explain these new procedures when visiting Metlam Australia Head Office.
Delivery delays may be expected: We have been advised by Border Express that deliveries outside of Victoria may be delayed as a result of Border closures.
Stock levels: Metlam remains committed to fulfilling orders as they are received. If faced with a situation where stock levels of a particular product line do become stressed, then we can reassure our customers of the continued supply of equivalent or alternative items. Metlam Australia can provide this service as all of our products come in many different finishes, or we offer many comparable items in our product ranges at the same quality, warranty and price points
On behalf of us all here at Metlam Australia, please take care of yourself, and we thank you for your understanding during this challenging time and look forward to seeing you soon.
Metlam Australia Management