Service Support

At Metlam Australia, we are committed to providing you, our customers, with support that goes beyond your expectations.  We invest heavily in the manufacturing of our products and pride ourselves on the quality we deliver.

If, for any reason, you have an issue with your Metlam Australia product and need to contact us, please complete the form below and provide as much information as possible.  Once completed, you can submit your form by clicking "SEND". This will be sent directly to our Service Department. Please ensure that you include as much detail as possible to ensure that our team is able to provide a fast and effective resolution.

As part of our After-Sales Support Program, we offer a range of product Care and Maintenance Guides which can be found on the individual product pages as well as in our Resource Library. Our Consumable Advice Guide can also be found in our Resource Library.

To learn how to look after your Metlam Australia Stainless Steel products, simply watch the video below.

For more cleaning and maintenance videos, visit the Metlam Australia YouTube Channel here.

To view and download a copy of Metlam Australia's Warranty Statement please Click Here

*All information provided in this form are strictly for the purpose of assisting with your request and will not be used for any marketing or other reasons
After Sales Service Support Document

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A service fee of $195.00 + GST per hour, inclusive of travel will be charged for call outs that are deemed to be not covered by warranty (i.e. incorrect installation, usage of incorrect or contaminated soaps and consumables, environmental damage, non Metlam Australia product or if product is no longer within warranty period). Please note: Travel is included in service calls within a 1-hour travel time radius of the Capital City CBD. For areas beyond , please contact Metlam Australia Head Office for service fee costs. Please note after the first hour, a rate of $120/per hour shall be applied and charged in half-hour increments. Payment would be required on completion of the job, unless the job is deemed to be covered by warranty.

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