Service Support

	Image	Product Code	Description
No items in Met-Schedule

At Metlam Australia, we’re committed to delivering customer support that exceeds expectations. Our dedication to quality begins with our significant investment in manufacturing and continues through to our responsive after-sales service.

If you’re experiencing an issue with a Metlam Australia product, we’re here to help. Please complete the form below with as much detail as possible to assist our Service Department in providing you with a prompt and effective resolution. Once submitted, your enquiry will be directed straight to our support team.

Helpful Resources at Your Fingertips

As part of our After-Sales Support Program, we offer a comprehensive range of Care and Maintenance Guides available on individual product pages and in our Resource Library. For added convenience, you’ll also find our Consumable Advice Guide in the same section.

For expert tips on cleaning and maintaining your Metlam Australia products, explore the Metlam Australia YouTube Channel

To view and download a copy of Metlam Australia's Warranty Statement, please Click Here

*All information provided in this form are strictly for the purpose of assisting with your request and will not be used for any marketing or other reasons

After Sales Service Support Document

Customer Information

Purchase Information

Product Information

Upload photos (PDF, JPG, PNG, max 5MB)

I agree to the above conditions.

A service fee of $195.00 + GST per hour, inclusive of travel will be charged for call outs that are deemed to be not covered by warranty (i.e. incorrect installation, usage of incorrect or contaminated soaps and consumables, environmental damage, non Metlam Australia product or if product is no longer within warranty period). Please note: Travel is included in service calls within a 1-hour travel time radius of the Capital City CBD. For areas beyond , please contact Metlam Australia Head Office for service fee costs. Please note after the first hour, a rate of $120/per hour shall be applied and charged in half-hour increments. Payment would be required on completion of the job, unless the job is deemed to be covered by warranty.

Metlam Products

Met-Schedule