Privacy Policy

Your privacy is important to us, and so is being transparent about how we collect, use, and share information about you. This Privacy Policy covers the information Metlam Australia collects about you when you use our services, or otherwise interact with us, for example by using this website. 


The information we collect

We collect information about you when you provide it to us and when you use our services.

Profile information
We collect personal information from you such as name, job title, company name, email address, telephone, and mobile number, postal address, type of industry you work in, and billing information when you express an interest in our services, events or job openings, or when you purchase services from us.

Information you provide through our website 
We collect personal information through our website when you visit the site or when provide it to us. For example, when you complete forms to receive information, attend events, download whitepapers, subscribe to our newsletter, participate in surveys, or use other interactive features on this website.

Information you provide through the use of our services
When contracting our services, including consulting, software development, training, and support, you may choose to submit information to us to help in the design and build of software, training, or regarding a problem you are experiencing with a service. Whether you designate yourself as a first-line contact, open a support ticket, speak to one of our representatives directly, or otherwise engage with us, you may be asked to provide contact information and other documentation or information that is helpful to our teams. We may also collect contact information about the teams and people you work with to help us deliver and maintain the services you have contracted from us.

Many of our services are intended for use by organisations and, where we provide services under contract with an organisation (e.g. your employer), that organisation controls the information processed by the services. If this is the case, please direct your data privacy questions to your administrator, as your use of our services is subject to that organisation's policies. 

Payment information
We collect certain payment and billing information when you engage us for paid services. For example, we may ask you to designate a billing representative, including name and contact information. You might also provide payment information, such as payment card details, which we collect via secure payment processing.

Cookies and other tracking technologies
Through the use of cookies and other tracking technologies (e.g. web beacons and pixels), we collect information about your usage and activity on our website, your browsing habits, your response to our emails, and when you share information using the social media sharing button on our website.

Information we receive from other sources 
We may receive information about you from various third parties including contact data from our business partners, contact data from data brokers and events we sponsor, and contact data from publicly available sources such as companies' houses. We may combine this information with information we collect through our website and our services.


How we use the information we collect

We use the information we collect in a variety of ways:

To provide our services to you
We use information about you to provide the services to you, including processing transactions with you, providing customer support, and operating and maintaining the services. 

For research and development
We are always looking for ways to improve our services and we use the information to do this to identify trends, usage, and areas for improvement.

To communicate with you
We use your contact information to send transactional communications via email including responding to your comments, questions, and requests, providing customer support, and sending you technical notices, updates, security alerts, and administrative messages. These communications are part of our services and in most cases, you cannot opt out of them. If an opt-out is available, you will find that option within the communication itself, or you can contact us using the details described in the ‘Contact us’ section.

We also use your personal information to send you marketing emails about new services, events, and other information we think you may find interesting. And from time to time we may also use your information to contact you by telephone to inform you of our services and marketing activities. You can control whether you receive marketing communications from us as described below under ‘How to access and control your personal information’.

To drive engagement
Information collected through the use of cookies helps us provide you with a better digital experience by enabling us to understand the content you do and do not find useful, to understand your browsing habits to make advertising relevant to you and your interests, and to provide you with an experience more appropriate with your selections. 

The following cookies are used on this website:

Service provider

Cookie name


Google Analytics


Helps to identify sessions of visitors

Google Analytics


Helps to identify sessions of visitors

To opt-out of our use of cookies, you can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. 


Legal bases for processing information

We collect and use your information only where:

  • We need it to provide you with services, including operating the services, providing customer support, and protecting the safety and security of the services
  • It satisfies a legitimate interest (which is not overridden by your data protection interests), such as to market and promote our services
  • You give us consent to do so for a specific purpose, or we need to process your data to comply with a legal obligation

If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information because we have a legitimate interest to do so, you have the right to object to that use as described below under ‘How to access and control your personal information’.


How we share information we collect

With your consent 
We share information about you with third parties when you give us consent to do so. For example, if you attend a Metlam Australia event we share the data you’ve provided with partners who sponsor the event. 

Compliance with enforcement requests and applicable laws
In exceptional circumstances we may share information about you with a third party if we believe that sharing is necessary to (a) comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements, (b) enforce our agreements, policies, and terms of service, (c) protect the security or integrity of our services.

Links to third-party sites
Our website may include links that direct you to other websites or services whose privacy practices may differ from ours. If you submit information to any of those third-party sites, your information is governed by their privacy policies, not this one. 

How do we store and secure the information we collect
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.


How long do we keep information?

Information to provide our services
We retain information for as long as we are providing services and a reasonable period thereafter in case you decide to re-activate the services. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, and to support business operations.

Marketing information
If you have elected to receive marketing emails from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our marketing and services, such as when you last opened an email from us. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.  

How to access and control your personal information
You can contact us at any time using the contact details outlined in the ‘Contact us’ section below to: 

  • Request access to information Metlam Australia has about you
  • Correct any information Metlam Australia has about you
  • Delete information Metlam Australia has about you

You have the ability at all times to unsubscribe from receiving our marketing communications by following the instructions contained within the email communication, or by sending an email to [email protected] We will record and act upon any unsubscribe requests.

Cookie controls
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Information on deleting or controlling cookies is available at By deleting our cookies, or disabling future cookies, you may not be able to access certain areas or features of our site.

The transfer of information internationally
We do not transfer personal data outside the European economic area.


Accessing the Metlam Australia Customer Account Portal

All Metlam Australia Customer Account connections are created and verified by Metlam Australia Head Office. You can only create an account using your own personal information and for your own exclusive use as a representative of the company you work for. You cannot create an account on behalf of another person or use another person's information or identity, even if you have that person's written permission.

The Account holder and their Employer acknowledge that Metlam Australia is supplying access to the customer account portal for the sole purpose of accessing details of orders made on behalf of their Employer.

The Account holder can view order information, order status, and delivery details. They can also submit and retrieve MetSpec specifications made on behalf of their Employer.

The Employer acknowledges up to date access to this portal is the sole responsibility of the Employer. In circumstances where an employee has left the company, it is up to the Employer to notify Metlam Australia and to request cancellation of the Account Holders' access to the Metlam Australia Customer Account Portal.

Whilst Metlam Australia will use all reasonable efforts to meet such requests it will in no event be liable for any breach of confidentiality or for any other failure to perform hereunder due to causes beyond the reasonable control of Metlam Australia.

Metlam Australia will automatically force all Account holders accessing the customer account portal to reset their passwords every [6] months.

Once a login has been provided the following rules apply:

Password Creation and protection

  1. All user and admin passwords must be at least [8] characters in length. Longer passwords and passphrases are strongly encouraged.
  2. Passwords must be completely unique, and not used for any other system, application, or personal account.
  3. Default installation passwords must be changed immediately after installation is complete.
  4. Passwords must not be shared with anyone (including co-workers and supervisors), and must not be revealed or sent electronically.
  5. Passwords shall not be written down or physically stored anywhere in the office.
  6. Metlam Australia will automatically force all Account holders accessing the customer account portal to reset their passwords every [6] months
  7. Previously used passwords may not be reused.


Website Content
All text, images, logos, CAD/ BIM files, photographs, animations, videos and documents (collectively known as ‘Content’), that may include but are not limited to design, structure, arrangement and ‘feel’ of this Content is protected by copyright and trademark laws, as well as various intellectual property rights and unfair competition laws. Permission is granted only for you to download, display, utilise, distribute, copy and print Content for purposes that relate to the documentation, specification, communication, and promotion of products and services provided by Metlam Australia. You are not permitted to republish, broadcast, sell or repurpose Content without first seeking express written consent from Metlam Australia.

Whilst Metlam Australia seeks to communicate product data updates to registered users in an effort to provide a high level of customer service, it accepts no responsibility to do so in all instances or to ensure that this information has been received by the user. Metlam Australia reserves the right to change product information without notice. To the extent permitted by law, Metlam Australia and its employees will not be liable for any loss or damage (including without limitation, indirect, special or consequential loss or damage) arising from the use of Content accessed from Metlam Australia.


Changes to our privacy policy
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes.


Contact us
If there is anything else you would like to know about how information about yourself might be collected and processed by Metlam Australia, you can contact us at:

Address: Metlam Australia, 17 Parkers Road New Gisborne, Victoria 3438
Telephone: 1300 METLAM
Email: marketing@Metlam

This privacy policy was last updated on 8th July 2020.


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