FAQs


  • Do Metlam sell direct to the public/end user?

    Unfortunately no, as a manufacturer we do not sell directly to consumers and end users, if you contact your state manager or our customer service team we will happily put you in touch with a distributor in your area.

  • What grade of stainless steel are Metlam products made of?

    All Metlam Stainless steel products are made using the highest quality 304 grade stainless steel.

  • I have a large job that is being specified with Metlam products, am I able to obtain a quote?

    Certainly, send through all of the details to your State/Territory contact or to our Estimating department and we will be able to advise if we are able to offer you pricing.

  • Do Metlam supply the paper and soap for the dispensers?

    Unfortunately no, we do not sell any consumables for our dispensers but we are happy to offer advice on suitable products.

  • Does your product comply with the AS1428 disability standard?

    When installed correctly as per the supplied installation guides, yes our products which are advertised as being accessible compliant do meet the AS1428.1-2009 standard.

  • Some of your toilet signs have LH or RH on them, what does this mean? Which one do I need?

    These signs are used for accessible bathrooms and they denote the direction of transfer onto the toilet. The easiest way to decide which sign you need is to imagine you are seated on the toilet in the accessible bathroom in question and take note of which side the grab rail beside you is on. Generally a right hand transfer grab rail requires a right hand sign and vice versa.

  • How do I determine whether I need a Left or Right Hand Hinge?

    Hinge handing is determined by the visibility of the hinge when looking at the door. If you are looking at the door and the hinge is visible on the Right Hand side, it is a RIGHT HAND hinge. If you are looking at the door and the hinge is visible on the Left Hand side, it is a LEFT HAND hinge

  • What is the difference between Ambulant and Accessible facilities?

    Ambulant toilets are specifically designed for those with ambulant disabilities that do not require the extra space that is provided by Accessible toilets. Primarily, they are for those that do not require the use of a wheelchair, for example, those with sensory loss, arthritis or require the use of a walking frame.

     

    Accessible toilets are specifically designed to provide enough space to accommodate wheelchair access and assistance when transferring from wheelchair to toilet. Accessible toilets include features such as lower mirrors and washbasins, contrasting toilet seat colour, grab rails and braille signage.

  • What is the difference between a Gravity Hinge and Spring Hinge?

    • GRAVITY HINGES have no mechanical components and therefore assist the door to move towards Hold Open or Hold Closed Position. Gravity Hinges cannot be adjusted.
    • SPRING HINGES include mechanical components that allow for door movement to Hold Open or Hold Closed. Spring Hinges can be adjusted or tensioned to determine the force (this is done on site by the installer).

  • Why does Metlam Australia need to know board thickness when placing an order for Toilet Partition Hardware?

    To ensure the correct fixings are supplied, Metlam Autralia needs to know the board thickness of the cubicle material (applies for Screw Fix and Bolt Through set up).
    • If no fixings are required, please specify NO FIXINGS when ordering.
    • If board thickness is not specified at the time of ordering Metlam will provide the largest fixings available. Fixings can be cut down on site to suit board thickness required.

  • How many hinges does Metlam recommend per cubicle door?

    Metlam recommends 3 hinges per door to prevent the door bowing.

  • Are Metlam grab rails tested to 1100N force as specified in the standard AS1428.1?

    All Metlam Australia Grab Rail has been tested and evaluated to withstand 1100N force applied in any position or direction as specified in the standard AS1428.1 for the manufacture and design of Grab Rails. When installed correctly, and used in the intended manner our Grab Rails are compliant with AS1428.1.
    Compliance does not cover installation of Metlam Australia Grab Rails. It is the responsibility of the installer to use adequate fixings, fixing method and siting in accordance with the relevant Australian Standards

Subscribe for Metlam Updates & News

Proudly Australian and celebrating over 20 years in the market